Who we are.
Simba Space is a growing web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Unistam and Ulabs. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
We are looking for a motivated Technical Support IV to join our team to handle escalated customer cases and work cross-functionally to provide support for our customers and partner with other technical teams to resolve complex issues.
What you’ll do & how you’ll make your mark.
You will install, configure, and maintain cPanel and other related and/or supported services
We need you to troubleshoot a wide variety of technical and non-technical issues related to our products and services
You will diagnose complex third-party application issues and provide quick and accurate solutions
You need to identify and escalate priority and systemic issues which require the attention of Enterprise Technical Operations
You will act as the senior escalation point for ticketed support
You will assist customers via support tickets and phone to resolve escalated issues
Who you are & what you’ll need to succeed.
You are proficient in various Linux distributions and cPanel software
You have the ability to identify systemic issues and escalate to appropriate enterprise teams with urgency
You display a high level of proficiency in Bash scripting and working-level knowledge of various coding languages (e.g. PHP, JavaScript, HTML, CSS)
You have excellent written and verbal communication skills
You can handle all types of customer contacts, most importantly escalated contacts from customers seeking help with their issues
Why you’ll love us.
We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!
Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamunistam #simbaspace!
The target compensation range for this position is $24 to $30/hourly. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions.
#LI-SM1 #LI-Remote
Employment with Simba Space is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.