Technical
Technical Support Executive (Remote)
Remote | Full Time
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Responsibilities
Front line support via live chat and telephone.
Troubleshooting a variety of technical and non-technical web hosting issues.
Provide technical support for level one escalation issues via help-desk and live chat.
Performs miscellaneous job-related duties as assigned.
Desired Skills and Experience
Graduate or Equivalent experience.
0 - 6 months experience in technical support.
Excellent written and verbal communication skills in the English language.
Should have completed Red Hat Course OR Red Hat Certification.
Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
Outstanding customer service skills and a dedication to the customer service experience.
Dependable to be at work during assigned shifts and to complete work as expected.
Knowledge of FTP, DNS, cPanel and WHM preferred.
Ability to multitask and meet specific goals set by supervisors and management.
Experience with documenting procedures.
Ability to troubleshoot basic web hosting and technical procedures as needed.
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