Technical Support Executive (Remote)

Remote   |   Full Time
  • Responsibilities
    • Front line support via live chat and telephone.
    • Troubleshooting a variety of technical and non-technical web hosting issues.
    • Provide technical support for level one escalation issues via help-desk and live chat.
    • Performs miscellaneous job-related duties as assigned.
  • Desired Skills and Experience

    • Graduate or Equivalent experience.
    • 0 - 6 months experience in technical support.
    • Excellent written and verbal communication skills in the English language.
    • Should have completed Red Hat Course OR Red Hat Certification.
    • Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
    • Outstanding customer service skills and a dedication to the customer service experience.
    • Dependable to be at work during assigned shifts and to complete work as expected.
    • Knowledge of FTP, DNS, cPanel and WHM preferred.
    • Ability to multitask and meet specific goals set by supervisors and management.
    • Experience with documenting procedures.
    • Ability to troubleshoot basic web hosting and technical procedures as needed.

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