Responsibilities
- Front line support via live chat and telephone.
- Troubleshooting a variety of technical and non-technical web hosting issues.
- Provide technical support for level one escalation issues via help-desk and live chat.
- Performs miscellaneous job-related duties as assigned.
Desired Skills and Experience
- Graduate or Equivalent experience.
- 0 - 6 months experience in technical support.
- Excellent written and verbal communication skills in the English language.
- Should have completed Red Hat Course OR Red Hat Certification.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Knowledge of FTP, DNS, cPanel and WHM preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.

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Technical Support Executive (Remote)